Slow computer system prompts closure of DMV offices The department isn't sure when the offices will reopen. Ada and Canyon County offices did not close. By IDAHO PRESS- TRIBUNE STAFF email@example.com Tori Dec 5, 2017 (…) Facebook Twitter Email × Tired of seeing surveys on articles? If you are a subscriber, simply log in or Subscribe now! Buy Now The Canyon County Driver’s License Office will have new hours starting Jan. 8, 2018. Greg Kreller/IPT Facebook Twitter Email Print Save The Idaho Transportation Department closed driver’s licensing offices Tuesday because of problems with its computer system.Only offices in Ada and Canyon counties remained open, though ITD asked customers in these counties to delay renewing their licenses Tuesday if possible.ITD technicians are trying to figure out what is causing problems with the state’s Division of Motor Vehicle computer system, according to a press release.When business opened Tuesday morning, all systems were functioning. As more county DMV offices came online across the state and increased the number of transactions, the system slowed down dramatically, ITD said.Late Tuesday, ITD said five DMV offices would be open Wednesday — in Canyon, Ada, Bannock, Kootenai, and Twin Falls counties. The department planned to continue troubleshooting Wednesday and test solutions at the five open offices. Services at those offices are expected to be slow.Registration and titling services are still open across Idaho.ITD is working with its driver’s license vendor, Gemalto, to investigate the problem, DMV Administrator Alberto Gonzalez said in a press release.“We apologize for the inconvenience and ask for the public’s patience as we work towards finding a solution,” he stated. “ITD is devoting all available technology resources towards investigating the root of this problem.”PAST PROBLEMSThe Idaho Press-Tribune reported in June that the Canyon County DMV office faced computer system issues multiple times a month that prevented it from processing transactions.The problems arose from the computer system that the ITD contracted for last fall, and those problems affected DMV offices statewide, ITD spokesman Jake Melder told the Press-Tribune last summer.The contract is with Gemalto, a company based in Indiana. Melder said the annual cost in the five-year contract fluctuates with the number of licenses issued, but it generally costs the state $950,000 per year. More from this section Hidden Gems to be found in Kuna: Residents open store featuring local arts, crafts Posted: Feb. 21, 2018 'Get out there': Interest groups promote birds of prey conservation area in Kuna, Melba Posted: Feb. 21, 2018 At The Library: Kuna Klues winner announced, blood drive, other events coming Posted: Feb. 21, 2018 Residents invited to March for Meals On Wheels to promote meals for seniors Posted: Feb. 21, 2018 Kuna Tractor Supply donates 85 bags of pet food to local organizations Posted: Feb. 21, 2018 Facebook Twitter Email Print Save Tags Economics Idaho Transportation Department Office Dmv Commerce Computer System Jake Melder Contract Tori Follow Tori Close Get email notifications on Tori daily! Your notification has been saved. There was a problem saving your notification. Whenever Tori posts new content, you'll get an email delivered to your inbox with a link. Email notifications are only sent once a day, and only if there are new matching items. Save Manage followed notifications Follow Tori Close Followed notifications Please log in to use this feature Log In Don't have an account? Sign Up Today Comments Keep it Clean. Please avoid obscene, vulgar, lewd, racist or sexually-oriented language. PLEASE TURN OFF YOUR CAPS LOCK. Don't Threaten. Threats of harming another person will not be tolerated. Be Truthful. Don't knowingly lie about anyone or anything. Be Nice. No racism, sexism or any sort of -ism that is degrading to another person. Be Proactive. Use the 'Report' link on each comment to let us know of abusive posts. Share with Us. We'd love to hear eyewitness accounts, the history behind an article. Latest E-Edition Kuna Melba News Read the latest edition of the Kuna Melba News in our e-edition format, which combines the familiarity of the printed-paper format with the convenience of reading on your phone, tablet or desktop computer from anywhere.