DMV office

The Canyon County Driver’s License Office will have new hours starting Jan. 8, 2018.

Greg Kreller/IPT

The Idaho Transportation Department closed driver’s licensing offices Tuesday because of problems with its computer system.

Only offices in Ada and Canyon counties remained open, though ITD asked customers in these counties to delay renewing their licenses Tuesday if possible.

ITD technicians are trying to figure out what is causing problems with the state’s Division of Motor Vehicle computer system, according to a press release.

When business opened Tuesday morning, all systems were functioning. As more county DMV offices came online across the state and increased the number of transactions, the system slowed down dramatically, ITD said.

Late Tuesday, ITD said five DMV offices would be open Wednesday — in Canyon, Ada, Bannock, Kootenai, and Twin Falls counties. The department planned to continue troubleshooting Wednesday and test solutions at the five open offices. Services at those offices are expected to be slow.

Registration and titling services are still open across Idaho.

ITD is working with its driver’s license vendor, Gemalto, to investigate the problem, DMV Administrator Alberto Gonzalez said in a press release.

“We apologize for the inconvenience and ask for the public’s patience as we work towards finding a solution,” he stated. “ITD is devoting all available technology resources towards investigating the root of this problem.”

PAST PROBLEMS

The Idaho Press-Tribune reported in June that the Canyon County DMV office faced computer system issues multiple times a month that prevented it from processing transactions.

The problems arose from the computer system that the ITD contracted for last fall, and those problems affected DMV offices statewide, ITD spokesman Jake Melder told the Press-Tribune last summer.

The contract is with Gemalto, a company based in Indiana. Melder said the annual cost in the five-year contract fluctuates with the number of licenses issued, but it generally costs the state $950,000 per year.

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